Contact us at support@kvalabs.com.
We respond within 2 business days.
To delete one child's profile: go to Parent Mode → tap the child → "Delete Profile".
To delete everything — your account and all child profiles under it: go to Settings → "Delete My Account" (two confirmation steps).
Both actions are immediate and permanent, not deactivations.
Subscriptions are managed by Apple, not by us. Go to iOS Settings → your Apple ID → Subscriptions, and cancel LevelReads there. We can't cancel it on your behalf since Apple manages the subscription.
LevelReads Pro covers one child. LevelReads Family covers up to four. To switch, go to Parent Mode → Settings → Subscription, and choose Family. Apple adjusts the price for the time left on Pro.
If you move back from Family to Pro, every child you've already added keeps reading, with everything they have read saved. Pro just doesn't add new readers beyond one; to add another child, switch back to Family.
Open the subscription screen in the app and tap "Restore Purchases". If you run into any trouble, contact support@kvalabs.com and we'll help.
Before any purchase screen, the parent area, or a link that leaves the app, LevelReads asks for your Face ID or device passcode (or, on a phone without one, your LevelReads account sign-in). It makes sure a child isn't the one tapping it.
LevelReads is a K-12 reading app, using in-app "Levels" 1-12. It's set up and managed by a parent.